Senior Technical Business Analyst

Atlanta, GA –
Your career at B2B Soft starts here.

Senior Technical Business Analyst

Our POS (Point-Of-Sales) ( is our retail management solution for the Telecom Market. It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. It is simple to learn, easy to use and as operation grows, more features can be added on. Our system can optimize and simplify all processes related to retail in this business area.
Few things that our product can do:

  • Robust Online Reporting
  • Repair Management Software
  • 3rd Party Integrations
  • Customer Connect Marketing
  • Time and Attendance
  • Carrier Commission Reconciliation

As a Business Analyst/ System Analyst, you will be the liaison between business and the Development team, have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with Product, QA, Developers, Architecture and Customer Support teams to help improve product quality.

What you’ll be doing

  • Participation in discovery phases and workshops with Customer, covering key business and product requirements;
  • Manage project scope, requirements management and their impact on existing requirements, defining dependencies on other teams;
  • Creating business requirements, user stories, mockups, functional specifications and technical requirements (incl. flow diagrams, data mappings, examples);
  • Close collaboration with development team (requirements presentation, backlog grooming, requirements change management, technical solution design together with Tech Lead, etc);
  • Regular communication with internal (Product, Account management, Business teams) and external stakeholders (Partners, Customers);
  • Preparing UAT scenarios, validation cases;
  • User Acceptance Testing;
  • Demo for internal stakeholders;
  • Creating documentation (user guides, technical guides, presentations).

What you’ll bring to the table

Technical skills needed:

  • 8+ years of experience in a role Business or System or Functional Analyst.
  • Proficient in writing User Stories, Use Cases, Functional and Non-Functional requirements, system diagrams, wireframes;
  • Understanding of key UX/UI practices and processes;
  • Knowledge of SQL
  • Experience of working with Restful APIs (writing requirements, API usage);
  • Understanding of software development lifecycle.
  • Understanding of architecture of WEB- based application.
  • Experience of working with Agile methodologies (Scrum, Kanban).
  • Knowledge of UML, BPMN.
  • Fluent English.

Soft Skills:

  • Excellent communication and presentation skills – proactiveness is important.
  • Organized, detail-oriented with ability to keep overall solution in mind.
  • Comfort working in a fast-paced environment, running concurrent projects and manage BA work with multiple stakeholders.
  • Good time-management skills, ability to handle multitasking activities.

As a plus

  • Experience in enterprise software development or finance domain.
  • Knowledge of the card payment processing in Retail/eComm and understanding of concepts of integrations with payment processors/gateways.
  • Experience in delivery of desktop and web-applications.
  • Experience of successful system integration project.
  • Experience in Microservices architecture.

What we offer

A competitive package including salary, annual bonus and robust benefits. Our culture is a collaborative, hands-on community where all voices are welcome at the table and current team members welcome new employees with open arms. We are in an exciting phase of accelerated growth and we welcome motivated individuals keen to hit the ground running.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, status as a qualified individual with a disability or any characteristic protected by law.

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