Indirect Retail Suite

Standardize customer experience and gain visibility

Using POS and inventory modules, dealers can provide a consistent experience for customers and streamline store operations. They can see into their business processes via operational and analytical reporting, too. Carriers also get visibility, looking across sales and inventory of the indirect channel, which they may not have seen before.

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Customers Who Use Our Indirect Retail Solutions

Benefits

Hassle Free POS Integration & Compliance

Leverage The Purchasing Power of the Entire Indirect Channel
Dealers cut costs and increase sales

Channel Visibility through Business Intelligence
Create targeted promotions and ensure that the channel is properly stocked

Boost Dealer Financial Health
Standardized retail operations reduce OPEX and fraud while creating an easy customer journey

Dealer strength in numbers gives savings

Direct investments that dealers would spend on technology can be aggregated, generating savings through economies of scale. Acting together they can drive down costs and increase profits.

Standardization bolsters dealer financial health

Standardization of front and back office operations helps improve card compliance, inventory handling, meeting KPIs, and expanding operational reporting. This results in a more satisfying customer experience. It also improves efficiency and the financial health of the dealer.

Carriers can see the entire indirect channel

Carriers get real time insights into channel sales and inventory, including on-hand inventory. This visibility enables them to make more accurate business decisions for products and promotions.

Compliance meeting today’s standards

B2B Soft undergoes regular certification of its internal controls, which is conducted in accordance with the guidelines established by AICPA for SOC2. B2B Soft also maintains PCI and EMV compliance.

Features

POS

Open/ Close Day
Reconcile cash for each register daily with optional blind mode available.
Activation and Bill Payment Integration Capabilities
Integrate with your activation and bill payment systems or use our configurable activation product, Guided Sales Flow.
Accessory Sales
Tender payment for quick non-activation sales in seconds.
Returns and Exchanges
Process returns and exchanges based on your rules, including RMA information.
Manager Override
Give store managers the ability to securely approve discounts and other requests, whether in the store or remote.
Coupons and Discounts
Issue and accept coupons as well as discounts and promotions, whether they are integrated and serialized or not.
App Store / Sales SDK
Create an app for our POS and integrate it into the POS App screen as a button; and launch app as app content and post orders into the shopping cart.
Sales Quote
Use our intelligent sales quote capabilities to eliminate the risk of burnt phones; provide customers with an accurate account of their activation order, including promotions and discounts; and verify service and port eligibility; report on the amount due today and on a monthly basis; and convert quote to a sale, print/email the quote, or save it for later
Sales Rep Commission Splits
Share individual commissions across multiple sales representatives.

Reseller Inventory Management

Serialized/Non-Serialized Devices and Accessories
Track inventory by store location for serialized and non-serialized devices and accessories; and track units on a per vendor basis.
Store Transfers
Easily move inventory from store to store, with an accurate account of items and serial numbers in-transit.
Inventory Receiving
Add serialized and non-serialized items into inventory via a quick receipt or against a purchase order, with the option of having POs automatically loaded from vendors via our direct ‘PO Push’ integration services.
Returns Management (RMA)
Manage serialized and non-serialized returns in configurable bins and ensure that all items are returned to vendors on-time.
Physical Inventory Counting
Conduct full or partial inventory audits for all item types, including serialized and non-serialized items with an optional blind mode.
Inventory Adjustment
Update inventory as needed with audit and control
Bin Management
Configure inventory bins to best suit your business operations.
Dealer Warehouse Management
Track centralized inventory in one or more warehouse locations and distribute to your stores based on re-order point thresholds.
Vendor Managed Inventory
Provide data for inventory replenishment to channel vendors, ensuring that stores have optimal inventory and are never out of stock.
Suggested Ordering
Get recommendations based on sales trends, forecasts, and store traffic for inventory levels of specific items that need to be ordered to maximize sales and profits.

OPERATIONAL REPORTING

Operational Sales and Inventory Reports
Access real-time sales and inventory data; and enhance the efficiency of multi-store management.
Configurable Dashboards
Give each management the ability to focus on their most important goals and objectives in real-time with adjustable KPIs and metrics.
Out of the Box Style Reporting
Access preset reports with one-click; and configure individual reports by employee.
Automated Commission Reconciliation Reporting
Match carrier compensation payouts with actual transactions within the POS; show dealers what they expected to be paid with what was actually paid; and offers fully integrated commission appeals capabilities.
Automated Subscription Management
Preset your most important reports and data feeds for specific individuals and times–“set it and forget it.”

ANALYTICAL REPORTING

Analytical Indirect Dealer /Reseller Dashboard
Analyze period over period performance metrics on all store activities including activations, accessories, and upgrades; and forecast plans and expectations.
KPI and Scorecards
Track key metrics and analytics for employee performance by location and rank.
Carrier Channel Reporting
Get visibility into dealers’ financial health, activities, inventory, sales, and profitability.

EMPLOYEE COMMISSIONS

Employee Commissions / Tiered Commissions
Set incentive rules for activations, accessories, upgrades, goals, multiple tiers and payout methods for time periods and date ranges; and accommodate stackable compensations, including period-based sales performance incentive funds (SPIF).

USER MANAGEMENT

Access Control Management
Grant the right level of access to the right team members with robust role-based permissions.
Product Management
Authorize access to manage products by individual stores, or centralize and lockdown catalogs; organize catalogs by departments and categories, price levels and costs; and track catalogs by vendors.
Location Management
Setup and manage all store locations, including addresses, time zones, contact information and business hours.
Configuration Management
Control the interaction of numerous parameters throughout the system, including displays, required values, alerts and notifications–you are in the driver’s seat.

STORE OPERATIONS

Employee Time / Attendance and Scheduling
Use our template based scheduling tool to manage your teams’ work week so that your best performers are scheduled at the best times; eliminate holes in your schedule; plan your employee budget; and track employee clock-in and clock-out inside the POS and compare actual data to scheduled data.
Performance Management
Track and monitor individual and team performance using KPIs and scorecards.
Upsell Companion
Leverage our machine learning technology to capitalize on suggested selling opportunities at various stages of the activation and payment processes.
Alerting
Alert specified parties about important events.
BOPUIS (Buy Online, Pick Up In Store)
Incorporate an omni-channel sales experience that includes customers purchasing devices online and picking them up in store.