New York – Full-time
Your career at B2B Soft starts here.
What we are looking for
A dedicated, enthusiastic Account Manager to join our growing Account Management Team. The ideal candidate will be a driven team player that thrives in collaboratives, fast paced environments and is committed to ensuring customers have a consistently excellent customer experience.
What you’ll be doing
- Serve as primary day-to-day liaison for all customer account management matters.
- Identify and address all customer needs to ensure customers can successfully utilize our product.
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to stakeholders.
- Assist with challenging client requests or issue escalations as needed.
- Enter and update all information in CRM on a timely basis.
- Manage multiple projects simultaneously while interfacing with different internal and external contact.
What you’ll bring to the table
- 2+ years of account rep or account management experience, preferably in Enterprise Software Sales (we’ll provide necessary training/sales support).
- Proficiency with Microsoft Office products.
- Strong organizational skills with emphasis on accuracy and process improvement.
- Excellent communication and interpersonal skills.
- Analytical skills and detail orientation.
- Ability to work in a fast-paced environment.
- Wireless/Cellular Industry experience is a plus.
- BA/BS degree preferred.
- Fluency in Spanish a plus.
What we offer
A competitive package including salary, annual bonus and robust benefits. Our culture is a collaborative, hands-on community where all voices are welcome at the table and current team members welcome new employees with open arms. We are in an exciting phase of accelerated growth and we welcome motivated individuals keen to hit the ground running.
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, status as a qualified individual with a disability or any characteristic protected by law.
We are always looking for exceptional talent