B2B Soft Debuts Seamless and Integrated Device Repair Management Software Providing Retailers with Additional Revenue and Customers with Increased Convenience and Satisfaction
New York, NY – September 09, 2015 – B2B Soft, a leader in business-to-business software solutions specializing in retail management for the wireless/cellular retail industry, is pleased to announce the rollout of its new Wireless Device Repair Management Software. Operating as a stand alone application or fully integrated with B2B Soft’s Wireless Standard Retail Management System, the new module is a powerful and convenient way for retailers to offer and handle every aspect of device repair services.
In the highly competitive and rapidly changing wireless space, dealers need to increase revenue, drive sales, and earn continued customer loyalty by providing the most convenient and comprehensive sales experience possible. B2B Soft’s Wireless Device Repair Management software provides retailers and repair businesses with complete repair services support, improving visibility and increasing store efficiency by assigning and tracking work orders, managing queues and parts, and by keeping clients informed—fostering better customer relationships.
The software supports multiple store locations and includes inventory and component tracking, sales and repair reporting, customer relations and contact management as well as payment tender for the speediest, most efficient customer service and oversight. It features the same intuitiveness and ease of use as all of Wireless Standard, and integrated, the ability to tap into powerful sales and customer data, email marketing, inventory replenishment and carrier and partner integrations for activations, reconciliations, device insurance, warranty and loyalty programs.
“We’re pleased to offer wireless retailers and repair businesses full support for repair services,” says Cary Alon, B2B Soft’s VP of Sales and Business Development. “This is an all-in-one solution for managing every part of the complex device repair chain, simply yet powerfully. It provides the most advanced and most essential point-of-sale features to let retailers go from the retail side of work order placement, payment, and scheduling of pickup or delivery of repaired devices to vendor, work order and inventory management and everything in-between.”
“Device repair has become an ubiquitous customer need as well as a necessary service for retailers to offer” says Gary Khabinski, B2B Soft CEO. “The new repair module takes all the hassle out of both the front facing retail side and the back end of repair service management. Repair businesses now have access to some of the most powerful features of the Wireless Standard Point of Sale System in a stand alone package. It’s another way we’re making it easier for retailers to offer value added services and improve customer relationships as well as the bottom line.”
B2B Soft will be showcasing its new Wireless Device Repair Module in booth #775 of the Wireless Repair Expo at CTIA Super Mobility 2015, one of the year’s largest technology events, held at the Sands Expo and Convention Center in Las Vegas from September 9-11, 2015.
About B2B Soft
B2B Soft develops innovative software solutions for wireless and general retail markets and provides consulting services that enable growth and drive business success. With over a decade of proven experience in wireless retail, B2B Soft is a leader in building enterprise point of sale solutions that improve management and operational processes while helping companies engage their customers by providing a superior customer experience.
B2B Soft’s business management services include mobile POS, Real-time Web Reporting and Activation, Real-time Business Intelligence Analysis, Inventory Control, POS Transaction Processing, CRM (Marketing & Customer Service), Kiosk and Lobby Management, Employee Management, Mobile Marketing, Wireless Repair and Commission Reconciliation. Today, more than 7,500 wireless retailers rely on B2B Soft’s Wireless Standard Retail Management Platform to make the business of doing business simpler and more profitable. Visit www.b2bsoft.com.