In-store Kiosks Integrated with Wireless Standard Retail Management Platform at GCI Storefronts Improve Customer Service and Convenience
New York, NY – B2B Soft, a business-to-business software company specializing in retail management for the wireless/cellular retail industry, and Cycle30, provider of hosted order-to-cash billing services, have deployed a new in-store payment kiosk platform at wireless provider GCI.
The in-store payment kiosks at GCI wireless retail locations provide customers added convenience, quick access to bill payment services and an enhanced customer service experience. GCI is one of the nation’s pre-eminent telecommunication providers, offering internet, cable TV, wired and wireless phone services throughout the state of Alaska.
“We’ve gotten great customer feedback in the stores so far,” said Maureen Moore, GCI vice president for consumer services. “We’re very pleased with the B2B Soft payment kiosk and point-of-sale system deployed by Cycle30.”
The kiosks are deployed at six GCI pilot locations today and will roll out to 19 more retail locations shortly. The kiosks are integrated with the Wireless Standard retail management platform currently used at all GCI wireless retail stores. They extend the Wireless Standard Point-Of-Sale system by offering customers a self-service option to pay bills using cash or checks, with the same signature-capture device used in the point-of-sale terminal for credit & debit cards.
“It’s great to see GCI’s retail customers saying things like ‘I like this! I’m going to use this all the time’ and ‘I can’t believe how easy it is’,” said Wendy Gonzalez, Cycle30 vice president for products and services. “This will ultimately help GCI deliver even better service to customers.”
The kiosks sport a streamlined, intuitive and GCI-branded interface that’s simple and easy to navigate, helping customers breeze through transactions efficiently. The point-of-sale user interface itself has helped propel the Wireless Standard platform into its place as the industry’s premier retail management platform. Wireless Standard is now deployed in more than 4,500 wireless retail locations throughout North America.
The payment kiosks benefit GCI customers and customer service representatives alike. By using the kiosk, customers can save time at GCI stores and still have all of their payments processed and posted immediately. The total transaction time is significantly reduced, increasing customer satisfaction. Customer service reps can also be more efficient, spending time providing comprehensive customer service for profitable sales transactions instead of taking bill payments. Finally, kiosks help reduce cash drawer discrepancies by reducing cash transactions.
“GCI is providing a higher quality customer experience by making life easier for their customers with the ability to pay any or all of their bills immediately at an automated bill pay kiosk,” says Gary Khabinski, B2B Soft CEO. “We anticipate that the kiosks will make life easier across GCI’s retail operation statewide, by using staff more effectively, reducing customer wait times, and simplifying transactions and reconciliations.”
About B2B Soft
B2B Soft is an innovative software solutions company providing vertical business solutions to improve management, point-of-sale and operational business processes for wireless and general retail markets and the consulting services they need to help them succeed in business. Specifically serving Wireless Retail for more than eight years and a leader in building Enterprise Point-of-Sale solutions. B2B Soft’s platform enables companies to engage their customers through proven technology. More information about the company can be found at www.b2bsoft.com
Cycle30 provides order-to-cash billing services, hosted in the cloud, for wireless, cable, and machine-to-machine (M2M) service operators. Taking an operator’s approach to end-to-end customer service, Cycle30 offers a single platform for customer management, service fulfillment, billing and revenue management, service assurance, integrations, and business intelligence. Cycle30 is a wholly owned subsidiary of General Communication, Inc. Learn more at www.cycle30.com.
About Wireless Standard
B2B Soft’s flagship product, Wireless Standard, is a leading SaaS Point-of-Sale solution that provides access to software and its functions for the wireless industry. With an innovative approach to application delivery, Wireless Standard is a Cloud Computing utility designed to address the needs of the world’s largest enterprises in wireless retail but is scalable so small and mid-size companies can also benefit as well from an enterprise class solution. Wireless Standard capabilities include Inventory Control, POS Transaction Processing, CRM (Marketing & Customer Service), Employee Management, Real-time Web Reporting and Activation and Commission Reconciliation. Today, over 4,500 wireless retailers deploy Wireless Standard at the Point-of-Sale for better business management and customer relations. For more information, visit www.wirelessstandard.com
General Communication, Inc. (NASDAQ: GNCMA) is an Alaska-based company providing voice, video and data communication services to residential, commercial and government customers. Founded in 1979, GCI introduced long-distance competition to Alaska and has since grown to be one of the nation’s premier integrated telecommunication providers. The company employs more than 1,600 Alaskans and has a current run rate of $630 million. GCI has a 45 percent share of the state’s long-distance market, and is the state’s largest provider of internet services with cable modem, wireless and dedicated access. Its cable television services pass 90 percent of the state’s households with 64 percent penetration. Digital cable and cable modem service is available to 99 percent of its subscribers. The company offers facilities-based local telephone services in 22 cities throughout Alaska and has earned a 35 percent statewide market share. GCI’s services are connected through company-owned fiber optic, satellite and metropolitan area network facilities to the Lower 48 states. This broadband platform is the only one of its kind in Alaska and allows the company to provide customized services to the Alaska market.